Policies

Our policies are available for residents and their families to read and download. You can find a list of our policies (in alphabetical order) below:

• Allocations Policy
• Asbestos Management Policy And Procedure
• Aids and Adaptations
• Arrears Policy
• CCTV Policy and Procedure
• Choice and Consensus
• Compensation Policy
• Complaints and Compliments Policy and Procedure
• Control of Court Keys
• Current and Former Tenant Arrears Policy
• Damp and Mould Policy
• Data Protection Policy
• Domestic Abuse Policy
• Electrical Safety Policy
• Fire Risk Assessment Policy
• Gas Safety Policy
• Handling Residents’ Finances
• International Transfer Policy
• Keeping Pets Policy
• Lettings Policy
• Lifts and Lifting Equipment Policy
• Mobility Vehicles Policy
• Mutual Exchanges Policy
• Pests Policy
• Property Compliance Policy
• Reasonable Adjustment/ Alternative Formats
• Responsive Repairs
• Tenancy Management Policy
• Unacceptable Behaviour Policy
• Water Hygiene Management Policy