Resident information
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Resident news
Get the latest resident news updates and information including the monthly Court Newsletters and the quarterly 'catch up' webinars with Kris and Pam
Resident news and Court Newsletters -
Safety, advice and support
Find help, advice and support relating to topics such as safeguarding, health and safety, finances or domestic abuse.
Safety, advice and support -
Publications, policies and guides
Read, download and print guides and publications including the Residents' Handbook, Choice and Consensus Guide and Safeguarding
Publications, policies and guides
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60th anniversary celebrations
Housing 21 turns 60 in 2024! Find out how residents can get involved in the celebrations
Housing 21 60th anniversary celebrations -
Get involved
Find out to get involved with Housing 21's engagement groups, provide feedback, make a complaint or report a repair
Get involved: engagement and feedback -
Make a payment
Make a rent or care payment online, through the website
Make a payment
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Meet our residents
Want to know more about what it's like to live in our Extra Care and Retirement Living schemes? Meet some of our residents; find out their reasons for moving and what it's like to live with us.
Meet our residents -
Oldham PFI customers
Information relating specifically to residents living in our Oldham PFI properties
Oldham PFI customers -
Kent PFI customers
Information relating specifically to residents living in our Kent PFI properties
Kent Better Homes, Active Lives
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Legislation, performance and data
Information on the new Social Housing (Regulation) Act including what it means for residents and Housing 21, as well as our latest performance figures and Resident Privacy Notice
Your rights and our performance: Social Housing (Regulation) Act -
Complaints
Details of how you can raise a complaint against Housing 21 and what you can expect from us
Complaints -
Useful contact details
Contact and information for organisations, charities and Government bodies
Useful contact details and information