Our performance: Complaints Performance and Service Improvement Report 2023 – 2024

The following page provides a summary of all formal complaints and compliments which were received during the year 2023/24.

The data is broken down by the subject of the complaint at both stage one and stage two of the complaints process. Our performance against the required response times is presented as is the distribution of complaints by scheme across the country. The cases and inquiries received from the Ombudsman are also presented.

You can download the report to read the findings in full detail.