Your rights and our performance

The Social Housing (Regulation) Act requires all landlords to ensure residents can access information that is relevant to them about their housing association. This includes performance reports linked to Tenant Satisfaction Measures, our Financial Statements which are an annual report of Housing 21's performance and details about your lead points of contact if you have concerns about the Consumer Standards or Health and Safety.

Social Housing (Regulation) Act and TSMs

Residents living in rented properties have been given increased rights to ensure they are living in safe, quality homes with reputable landlords following the introduction of the Social Housing (Regulation) Act.

Your rights and our performance
Consumer Standards and Health and Safety Leads

The Social Housing (Regulation) Act requires organisations to have a Health and Safety Lead to ensure the health or safety of residents of social housing, and a Consumer Standards Lead to ensure compliance of the organisation with the consumer standards as set out in the Act.

Consumer Standards Lead and Health and Safety Lead
Financial Statements Summary 2022/ 2023

Every year, Housing 21 publishes its Financial Statements which is a comprehensive report of its performance over the past financial year.

Financial Statements Summary 2022/ 2023