Safety, advice and support

Housing 21 is committed to ensuring the safety of our residents, visitors and employees. 

Safety inspections are carried out before the start of your tenancy. To ensure your ongoing safety, we may periodically require access to your property. All residents are encouraged to have open communications and raise any concerns.  

• Fire safety
• Mobility vehicles
• Condensation and damp
• Gas safety
• Electrical safety
• Water hygiene and legionella
• Asbestos

At Housing 21, we believe that our residents and householders should not live in fear of violence or abuse from a partner or any other member in their household. Anyone experiencing domestic abuse will be treated in a sympathetic, supportive and non-judgemental way. A victim’s disclosure alone is sufficient for them to be given advice and assistance from employees as a matter of priority.

• Safeguarding and you
• Domestic abuse
• Keeping you safe
• Financial abuse leaflet

The legal definition of housing-related Antisocial Behaviour (ASB) is:
`Conduct capable of causing housing-related nuisance or annoyance`

However, there are lots of behaviours that people may consider a nuisance or annoying but would be inappropriate to define as ASB and/or breach of tenancy.

To decide if to deal effectively with reports of ASB, we are likely to consider the following:
• How often are the incidents happening
• The duration of the incidents
• The times of day the incidents are occurring
• The impact the incidents are having
• The intention behind the behaviour

You can report ASB to your Scheme Manager, via telephone, email, letter, social media, through Appello or you may wish for an advocate to report on your behalf.

Guidance on response times:
• High risk will be responded to within 24 working hours.
• Lesser risk will be responded to within five working days.

Depending on your circumstances, you may be entitled to certain benefits and allowances; speak to your Local Housing Manager who will be able to help. 

• Benefits advice
• Cost of Living Support
• Helping Hands Fund
• Universal Credit Support
• Housing Perks

There are many benefits to being online, including connecting with friends and family, shopping, accessing healthcare and managing finances. However, many people have limited or no access to the internet or digital devices which can lead to social and economic disparities.

To support those living in our services, we are working to remove the barriers to digital inclusion by improving digital confidence, literacy and skills and increasing accessibility to the digital world.

• Getting online