Every year, we run a National Residents’ Survey which measures your satisfaction as a resident with a number of key aspects of our service as a landlord. As of 2023, we are now required by law to run this survey, which includes 12 Tenant Satisfaction Measures (TSMs) set out by the Regulator of Social Housing. This survey is an important opportunity for us to listen to the voices of our residents and informs how we shape our services going forward. 

For Extra Care residents who receive care provided by Housing 21, we also run an annual Care Survey, which allows us to ask questions specifically about the care we provide and how well we meet the diverse care needs of our residents. This year, we are combining these surveys together which means that you will receive the Care Survey in your National Residents’ Survey pack.

Our 2024 National Residents’ Survey launches on Monday 2 September and closes on Saturday 21 September. 

Every household will receive a survey pack which managers will distribute to all residents at your scheme when the survey launches. Please be advised that the survey is optional and completely anonymous, which means that it will not be possible for anyone at Housing 21 to identify you from your responses.  

Posters will be displayed in resident areas with all the information you need to take part. If this isn’t available to you, please speak to your manager.

If you haven’t received your survey after the launch date, or have any questions, please speak with your manager. 

Once you have completed your survey, please seal it in the envelope provided to ensure your responses are kept confidential and return it to your scheme manager.  

All completed surveys returned by the Saturday 21 September will be entered into a prize draw to win one of 10 x £50 Love2Shop vouchers. 

We look forward to hearing your views!