The latest Corporate Update from Extra Care Leaders session is now available to watch online.

You can rewatch the session on YouTube. 

In this session: 

• Reflections on the Regulatory Inspection 

• Tenant Satisfaction Measures (TSMs) 

• TSM action planning 

• Preparing for Awaab’s Law 

• Rent and Service Charge 

• Resident Communications Survey 

• Q&A session 

If you have any feedback on the session or topics you’d like to see covered in future events, please email us at communications@housing21.org.uk.