You can now see the Tenant Satisfaction Measures report (TSMs) for your scheme on our website. 

These have been created from your responses in the 2023/2024 National Residents’ Survey. The report tells you your scheme’s survey results broken down into the 22 measures and it is a great way to see feedback from residents.

To keep anonymity, we only publish reports for schemes that have had over 10 responses, this means your privacy is always protected. If your report is not visible on the website, please ask your scheme manager to make this available to you.

It’s easy to check if your scheme’s report is available: 

• Visit the Housing 21 properties page: https://www.housing21.org.uk/our-properties/ 
• Search for your scheme by name or location
• If a report is available, you’ll find a button with ‘Tenant Satisfaction Measures Report’ on your scheme’s page

Your feedback plays a big part in helping us improve and making your scheme a great place to live. 

If you’ve got any questions or need any help finding this on our website, please contact your scheme manager.