The 2024 Tenant Satisfaction Measures reports (TSMs) for schemes will be available soon

These have been created from your responses in the 2024/2025 National Residents’ Survey. The report shows results for the 12 tenant satisfaction measures set out by the Regulator of Social Housing and is a great way to see feedback from residents. 

We are making important improvements to the 2024/2025 Tenant Satisfaction Measure (TSM's) Scheme Reports to ensure they are easier to understand and read. Based on resident feedback, we are working to make these reports more accessible for everyone.

During this time, the latest reports will be temporarily unavailable on our website. However, your scheme manager can assist you in accessing the 2023/2024 reports if needed.

We are excited to share that the new and improved reports will be ready soon, and once they are finalised, we will update them on our website and inform all residents. 

We appreciate your patience and understanding as we refine these reports, which are expected to be available by late March 2025. We look forward to sharing the results with you soon. 

If you have any questions, please contact the Marketing and Communications Team at communications@housing21.org.uk.