The forum met on 14 March 2024, when 10 residents came together at an online meeting with Head of Retirement Living-South, and discussed a variety of topics including the call monitoring service and how Housing 21 presents performance information to residents. The forum also looked at why it is important to have a risk register. There was operational news from operational employees and the Retirement Living Committee resident member, gave a personal insight to his committee experience.

If you would be interested in getting involved in this forum you can email Resident Engagement Lead, Tina Wathern at strategicoperationsteam@Housing21.org.uk.