The August 2024 edition of the Extra Care Court Newsletter will cover the following topics: 

• Message from Pam Mastrantonio, Managing Director of Retirement Living  
• Influenced by you – The National Residents’ Survey
• Introducing our new Unacceptable Behaviour Policy
• 60th anniversary
• Nominations are still open for our ‘Local Diamonds’! 
• Disability Focus Group – A message from the Chairs 
• Compliments and Complaints Update: Performance update: April – June 2024 - Quarter One 
• Reporting accidents / falls 
• Celebrating our employees
• Make Your Voice Heard: Leave a Review on Trustpilot 
• Pendants – testing procedures