Contractors performance

Contractor Performance will be reviewed/audited, and compliance monitored regularly to ensure that the programme of service and inspection continues to comply with this Policy.

Housing 21 will carry out a sample audit of contractor servicing competence using an external consultant. The finding will be reported to the Safety Forum.

If residents or employees have concerns with a contractor, the ‘M&E Contractor Escalation Form’ should be completed (Wilma homepage/Tools and Applications). The log is regularly reviewed by the Contracts Managers who raise issues at performance meetings. Once resolved the Contracts Manager will update the log with the action taken.