If an individual wishes to appeal any decision to impose measures, they can do so within 20 working days from the date of the formal decision letter. A senior manager will carry out the review and will notify the individual in writing within 10 working days of the receipt of an appeal. In certain circumstances, we may also speak directly with the individual or their nominated advocate to explain the outcome of the appeal. If they remain dissatisfied with the decision, this can be dealt with in line with Housing 21s Complaint Policy & Procedure and subsequently the Housing Ombudsman.

Counter Allegations

If an individual has concerns that an employee's behaviour is unacceptable or unreasonable and has any counter-allegations, these are to be investigated in line with Housing 21 Complaint Policy & Procedure