This policy has been produced to comply with the Housing Ombudsman's Complaints Handling Code. Other associated legislation includes but is not limited to:
- The Anti-Social Behaviour, Crime and Policing Act 2014
- Housing Act 1996
- Civil Evidence Act 1995
- Crime and Disorder Act 1998
- Data Protection Act (GDPR) 2018
- Housing Act 1988
- Anti-Social Behaviour Act 2003
- Human Rights Act 1998
- Equality Act 2010
There are also internal policies that should be considered in conjunction with this document which refer to the relevant statute where not listed above, including but not limited to:
- Complaints Policy
- ASB Policy
- Respect and Inclusion Policy
- Lone Working Policy
- Hate Crime Policy
- Reasonable Adjustment and Alternative Formats Policy
- Safeguarding Policy
Equality, Diversity and Inclusion
Housing 21 aspires to embed diversity and inclusion within all our organisational activities to enable these principles to become part of our everyday processes.
