Training and Awareness

Scheme Managers will be suitably trained on how to manage the responsive repairs service and will receive regular and timely management information on how the service is performing. A Repairs Handbook is available for Scheme Managers to refer to.

Residents will be made aware of their rights and responsibilities within their Tenancy/Leasehold Agreement, which is supported by the Residents’ Handbook.

Scheme Managers will actively engage with residents at each scheme to manage overall satisfaction with the responsive repairs service.