Emergencies and significant events

Residents will be given notice of when access to their property is required to carry out required repairs or maintenance works. However, in the exceptional event that emergency access is required, the Scheme Manager has a master key for each home and may enter at any time, such as to carry out emergency repairs.

The master key will only be used in accordance with the Housing 21 Control of Scheme Keys and Use of Key Safe policy and procedure.

In the exceptional circumstances that a resident is required to vacate their property for a temporary duration due to the need for emergency responsive repairs and maintenance, Housing 21 will provide alternative accommodation for the resident for the duration of the repair, to minimise disruption to them.