Complaints about any aspect of the responsive repairs service can be made to the Scheme Manager and will be managed in accordance with Housing 21’s Complaints Policy.

Other information

• Residents Handbook Digital.pdf
• Repairs Handbook.docx
• Complaints and Compliments Policy and Procedure.docx
• Financial Delegated Authority Policy.pdf
• Link to TSMs (Tenant Satisfaction Measures)
• Aids and Adaptations Policy and Procedure.docx