Reasonable Adjustment/ Alternative Formats Policy and Procedure

The aims of this policy are to:

• Ensure that all residents can access our services, including information, and that reasonable adjustments are made as necessary to help facilitate this
• Ensure alternative formats are available on request for any of our publicly available documents or communications.
• Assist staff in the management of the provision of the above
• Ensure that Housing 21 meet the requirements of the Equality Act 2010

Housing 21 is committed to ensuring that all residents can access our services.  This includes residents who may need our information in a different language or format in order to understand it.  We will make reasonable adjustments for those who may need additional support to access our services.