Roles and Responsibilities

The Chief Executive retains the overall responsibility for the implementation of this policy.

The Deputy Chief Executive is responsible for ensuring that adequate resources are made available to enable the objectives of the policy to be met.

The Director of Property Services is responsible for the operational delivery of the policy and ensuring:
• this policy is reviewed and kept up to date
• that only competent employees are employed and supported by relevant training
• that the duty of care to our customers, employees and contractors is robust
• that there are sufficient named employees with responsibility for the day-to-day delivery of safety related checks and continuing audit.

The Head of Technical Services is responsible for ensuring:
• that any associated procedures are up to date and that the policy and associated procedures are implemented,
• that risk management processes are developed to ensure Housing 21 meets its statutory obligations,
• that audit recommendations in relation to electrical safety are actioned,
• those legislative changes and advice relating to changes are communicated to the Executive Team and ultimately the Board,
• staff awareness, training, and policy development.

The Compliance Team/Contracts Manager are responsible for organising, managing, and monitoring the maintenance and servicing contracts which include the service programme.
Dealing with complaints and escalations where necessary.

The Building Safety Manager is responsible for the co-ordination of all remedial works.

Court Managers are responsible for confirming if a void property has an electrical installation or periodic test certificate less than five years old (see ES Guidance Note Four)
and managing contractor’s access.

Court Managers have responsibility for property and tenancy management. Their role supports resident liaison and manage the response or completion as appropriate of EICR’s and remedial actions relevant to the management of our properties or tenancies, including managing issues relating to access, resident damage and improvements to electrical systems