Tools and resources to reduce harm and risk of harm

We will work with the victim/survivor to decide whether security measures (such as lock changes or blocking letterboxes) are required to reduce or remove the risk of harm to the victim/survivor whilst at home.

In the homes we manage, we will ensure the necessary action is taken. We will normally ensure that emergency work is conducted within 24 hours of it being reported. If we are unable to complete works within 24 hours, we may decide to temporarily move the victim/survivor while we complete the work.

We will seek specialist advice on whether other security measures will be beneficial and/or feasible.

We will explore the use of modern technologies to support victim/survivor and manage risk. This includes promoting new mobile applications available to victim/survivor for them to record incidents. Victim/survivor may also use these applications to access help and support services.