Secure Handling and Control of Residents Accommodation Keys

At the tenancy start date all of the keys to the property will be given to the resident. If keys are subsequently lost, then replacement costs will be at the expense of the resident. Scheme Managers should not keep a key to resident’s home. If the resident does not have anyone to hold a spare key for them then a key safe using a combination code can be fitted to enable them to store a spare key securely. This could then assist them in the event of an emergency or if they lock themselves out of their home and this could also assist carers who are not Housing 21 employees.