Changing Locks

The Scheme Manager should try and discourage residents from changing the lock to their home. Secondary or different locks can cause problems for the resident and managers where access is needed in the event of an emergency. The Scheme Manager should also explain to the resident that if access to the accommodation is required in an emergency, which results in damage to the door, the resident may be recharged for the cost of any remedial work. However, discretion to not recharge may be applied by the Scheme Manager based on the individual circumstances of the resident.

The resident should complete the request to include additional security or change locks form. Permission should only be granted on the basis that the resident will retain the suited lock, and replace it at the end of the tenancy, at their own cost. If this is not done, Housing 21 will replace and repair where necessary, and recharge the resident (or former resident). However, discretion to not recharge may be applied by the Scheme Manager based on the individual circumstances of the
resident. This arrangement should be reviewed every 12 months.