Control of Scheme Keys and Use of the Key Safe

The Control of Scheme Keys and Use of the Key Safe policy and procedure sets out Housing 21’s principle of ensuring a secure and controlled way of storing, using, and replacing all types of keys at both our extra care and retirement living schemes.

All schemes should have an electronic key safe, which can be opened remotely (or via a combination code) by the Call Monitoring Centre in the event of an emergency whilst maintaining the security of the residents. This safe is used to ensure that master keys, access keys and relevant data are stored securely. It enables access to all parts of the building for example when the Scheme Manager is absent.

The types of keys included within the policy are:
(i) Master keys
(ii) Access keys
(iii) Residents accommodation keys.

Guidance is also included in this document for employees to enable them to access a resident’s home in the event of an emergency or when assistance is required, and the resident is not able to open the door themselves.