What is compensation?

Compensation may be appropriate where we have failed to provide a service or where a lack of service or loss has resulted in a resident believing they have suffered distress or a loss as a result of our action or inaction. 

The payment of compensation can sometimes be the best way of resolving a protracted and expensive (in terms of management time) dispute; or a small payment can mend a fractured relationship and restore confidence in our ability to deliver a quality service.