Choice and Consensus Policy

The Social Housing Regulation Bill makes it clear that landlords must place residents at the heart of their services.  

Housing 21 is committed to ensuring residents have as much choice as possible about services at their schemes.  

There may be occasions when we as the landlord have to make some decisions in keeping with health and safety or as part of a wider duty of care. For everything else, we want residents to be able to have their say and influence decisions.  

Where it is not possible for choices to be made by just one individual, we will involve everyone to make a consensus decision. 

All decisions, whether made by us in keeping with health and safety or through a consensus agreement, will be clearly communicated and explained.