Process Guidance Rented Properties 

Minor adaptation requests are received by the Scheme Manager/ Housing and Care Manager.  The request will be discussed with the resident and advice and assistance given as to the funding options available to fund the work.  

Where an external funding source is secured an Adaptations/ Reasonable Adjustment Request Form should be completed and the works discussed with a Technical Surveyor and an approval letter provided to the resident and the funder where necessary.   

Where funding options have been unsuccessful, details of options and outcomes should be recorded on an Adaptations/ Reasonable Adjustment Request Form and the form used to request Housing 21 funding to provide the adaptation. Within one month of making a request for Housing 21 funding a decision should be made.    

Where the adaptation is up to £750.00 the Scheme Manager/ Housing and Care Manager can approve the request.  Adaptations up to £1,000 must be approved by the Retirement Housing Manager/ Extra Care Manager. Quotes for the work should be obtained in line with Housing 21’s financial regulations.  

Adaptations/Reasonable Adjustment Request Form should be sent to the Regional Administrator to record the application and completed work.  

Authorised adaptations should be raised on the ROCKS system and allocated to the Adaptations Budget.  Work should be inspected by the Court Manager once completed.   

Major adaptations requests are received by the Scheme Manager/ Housing and Care Manager. The request will be discussed with the resident and a range of options will be considered to identify a suitable solution. See 4.3. Where part funding up to £1000 is appropriate and necessary an Adaptations/ Reasonable Adjustment Request Form should be completed as for a minor repair.  

Where the contribution is up to £750.00 the Scheme Manager/ Housing and Care Manager can approve the request.  Contributions up to £1,000 must be approved by the Retirement Housing Manager/ Extra Care Manager.     

If Housing 21 is procuring the work quotes for the work should be obtained in line with Housing 21’s financial regulations. Arrangement in line with Financial Regulations must be made to invoice the relevant organisation(s) for their contributions to the works. Where the work is being procured by the local authority as part of a DFG or through a charity an invoice for Housing 21’s contribution must be requested and processed in line with Housing 21’s Financial Regulations.   

Adaptations/ Reasonable Adjustment Request Form should be sent to the Regional Administrator to record the application and completed work.