Helping Hands
We know that sometimes, unexpected things can happen, which can put pressure on your finances.
To help support you with such situations, we have our Helping Hands Fund. The service offers support (subject to eligibility) to help you sustain your tenancy. This includes:
- One-off support of up to £300
- Help with utility debts
- Supermarket vouchers - £190 for a single person and £300 for a couple
- Contributing towards vets' costs, car repairs, new glasses and more
We’re here to help by letting you know what support is out there. We’re holding Helping Hands events in Retirement Living and Extra Care schemes on 5 November and 3 December, so come and chat to us. We want to make sure that you’re not missing out on any benefits, and grants that you’re entitled to. We also want to help you to get the best deals for your household bills.
We're here to help, so please speak to your scheme manager if you have any questions or concerns.
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What can I use the fund for?
Some of the things the fund can be used for include:
- utility debts
- white goods
- essential furniture (in some cases)
- food vouchers
- funeral expenses
- travel costs to get to essential appointments, such as medical appointments
The Helping Hands Fund is not intended to be used for rent payments, service charge payments or to pay other personal debts, such as credit card or loan payments.
If you need support with any of these things, please speak to your Scheme Manager so they can help you see what other support is available.
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How to apply for a grant from Helping Hands
To apply for a grant from the Helping Hands Fund, please speak to your Scheme Manager who will guide you through a simple application form.
Every application for a grant from the Helping Hands Fund will be assessed on its individual merit. We may ask for additional information, such as copies of bills and bank statements to support your application.
If your application is successful, Housing 21 will purchase any agreed goods, services or vouchers directly.
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More useful information about Helping Hands
Did you know Scheme Managers can set up payment plans and Direct Debits and offer support with claiming benefits? Watch our video to find out more on how your local manager can help you.
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Benefits calculators
- Turn 2 Us - Check which means-tested benefits you may be entitled to, including tax credits
- Pension credit calculator - Find out if you’re eligible for Pension Credit and how much you could get
- Universal Credit Support
UNIVERSAL CREDIT SUPPORT (uc-helper.co.uk)
