Performance on formal complaints
We record our performance against complaints every three months (also known as every quarter). You can download copies of our performance updates below.
Housing 21 Complaints Performance and Service Improvement Report 2023-24
Appendix One: Landlord report from the Housing Ombudsman Service
Housing 21 Quarter 1 Complaints and Compliments 2023-24
Housing 21 Quarter 2 Complaints and Compliments 2023-24
Housing 21 Quarter 3 Complaints and Compliments 2023-24
Housing 21 Quarter 4 Complaints and Compliments 2023-24
2022/ 2023
Housing 21 Quarter 1 Complaints and Compliments 2022-23
Housing 21 Quarter 2 Complaints and Compliments 2022-23
Housing 21 Quarter 3 Complaints and Compliments 2022-23
Housing 21 Quarter 4 Complaints and Compliments 2022-23
2021/ 2022
Housing 21 Quarter 1 Complaints and Compliments 2021-22
Housing 21 Quarter 2 Complaints and Compliments 2021-22
Housing 21 Quarter 3 Complaints and Compliments 2021-22
Housing 21 Quarter 4 Complaints and Compliments (Annual) 2021-22
2020/ 2021
Housing 21 Quarter 4 Complaints and Compliments (Annual) 2020-21