Feedback and complaints

At Housing 21 we want to ensure you’re happy living with us and with the services you receive which is why we encourage you to provide feedback and get involved in decisions that affect you and where you live.

We’re always keen to hear about things that are going well, but just as important is understanding where things are less than satisfactory and areas where we can improve which is why we genuinely welcome any suggestions or comments you may have.

You can feedback on your experiences – both good and bad – by writing, telephoning, emailing or speaking to your local manager in the first instance. Alternatively, you can be part of our Residents' Complaint Panel.