Renting your home

• You need to be at least 55 years old, although priority will always be given to people over 65
• You must be actively looking to move
• You need to be able to live independently with support
• You need to be able to afford the rent and service charges and be able to pay by Direct Debit (depending on your circumstances you may get Housing Benefit to help with the charges)
• For Extra Care Living properties, you need to qualify for a care package / be in receipt of care. Some local authorities have their own rules that may also apply
• We have a small number of learning disability and mental health support properties in Kent – they each have their own eligibility criteria
• You can find out more in our Lettings Policy.

For us to ensure we are letting our properties to suitable tenants, we need to check that you have the right to rent within the UK. This means we will need see proof of identification for every adult who will be living in the property.

You must supply either:

• One document from list A
  
  • or
• Two documents from list B

List A (one document)

• UK passport (current or expired)
• Irish passport (current or expired)
• Passport or travel document endorsed with unlimited leave
• UK immigration status document endorsed with unlimited leave
• A certificate of naturalisation or registration as a British citizen

List B (two documents)

(all letters must be dated within the last three months)

• A long or short UK birth or adoption certificate
• Full UK driving licence
• Benefits paperwork issued by HMRC, DWP or your local council*
• A letter of declaration from a UK Government department/ local council professional advising access to services, i.e. social services
• Evidence of current or previous service in UK armed forces
• A letter of authentication/ declaration/ verification from a UK passport holder working in an acceptable profession
• A letter of authentication/ declaration/ verification from an employer
• Criminal Record Check
• A letter from a private rented sector access scheme
• A letter from a UK further or higher education institution
• A letter from a police force confirming that certain documents have been reported stolen

* Pension Credit, Attendance Allowance, Personal Independence Payment, Severe Disablement Allowance, Care allowance, Disability Living Allowance, Income Support, Working Families' Tax Credit, Disabled Person’s Tax Credit, A Social Fund Payment, Child Benefit, Housing Benefit, Council Tax Benefit, Jobseeker’s Allowance 

You will need to present these documents at your tenancy sign up appointment, the documents will be copied electronically and stored on our housing management system. If you are unable to provide these documents, we will not be able to proceed with your offer of a tenancy.

If your name is different across documents then additional information is required and the name change can be explained by providing evidence (for example original marriage certificate, divorce decree absolute, deed poll letter)

If required copies of birth certificates can be obtained from the General Register Office or by calling 0300 123 1837.

Documents we cannot accept are

• Bus passes
• Disabled blue badge parking permits
• Bank statements or bank cards
• Utility bills
• NHS Letters
• Council tax statements
• State pension letters

If you would like to talk to us about this, please contact the Operational Support Team on 0370 192 4400

• Most of our Extra Care Living properties are allocated jointly with the local authority. To find out more please contact the court directly  
• Most Retirement Living properties are allocated from our waiting lists although some properties are advertised through the local authority lettings schemes. To find out more please contact the court directly
• To join the waiting list you can apply online on your computer, mobile device or tablet or print and complete the application form
• If you know which court you would like to apply for please send the form directly to the court. If not please send it to our Head Office stating the area you are interested in.
• All of our Retirement Living properties in Kent are advertised through Kent Home Choice you can find out more here 

• All of our Retirement Living properties in Oldham are advertised through Housing Options Oldham here.

• We have properties across England and in the Isle of Wight and Guernsey
• You can search for details here.

• Most of our properties are either one or two bedroom apartments, or studios
• We have a small number of three bedroom apartments and one and two bedroom bungalows

• Yes. Residents can exchange properties with other Housing 21 residents, or with residents from other social landlords
• Residents must not move before the exchange has been approved
• Residents need to find their own exchange.
  Housing 21 residents can advertise and look for other residents who wish to exchange on the mutual exchange website Homeswapper. It's free for Housing 21 residents.